Technical Support

Heat Pump Technical Support



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At HeatPumps4Pools we have many years of experience in working with most of the pool heat pumps on the market

Our team are very experienced in resolving most technical support issues and problems

We provide technical support for all of the heat pumps and products that we sell

We can also provide advice and spare parts for almost any brand of pool heat pump


Feel free to Contact Us to speak to our support team

Network of Support Engineers

At HeatPumps4Pools, we have over 100 technical support engineers spread throughout the UK. We also have engineers in France, Spain and Portugal

Our engineers can offer

  • Fault diagnosis
  • Repairs
  • Parts replacement
  • Installation / adaption work
  • Refrigeration services (f-gas qualified engineers)

Pool heat pump repairs and servicing

Support Centre

We have a full online support centre where you can log a support ticket.

Once a ticket has been submitted, you will be emailed a link to access the ticket on our online system

Once one of our engineers replies to your ticket, you will be sent an email

You can then add a reply to the ticket and we are immediately notified.

The advantage of using our ticket system rather than email is that all of the communication regarding the issue is kept in one place rather than being spread over many seperate emails.

You can access the HeatPumps4Pools support system and create or view a ticket by clicking the icon below


or going to


Spare Parts

We stock and supply spare parts for almost all makes and models of swimming pool heat pumps

Please see our Spare Parts section for more details

We ship spare parts all over the world to every country